Patricia Handy Place for Women - Program Manager

N STREET VILLAGE INC • Washington, DC

191d • $66,000 - $70,000

About The Position

N Street Village is seeking a strategic and mission-driven Program Manager of Case Management Services to oversee a dedicated team providing holistic care to women experiencing homelessness. From managing service delivery to guiding frontline staff, this role is about building a culture of care, collaboration, and accountability that centers clients and uplifts outcomes.

Requirements

• Master’s degree in Social Work, Psychology, or related field with 2+ years of experience
• Bachelor’s degree with 4+ years of direct case management or human services experience
• Associate’s degree with 6+ years of experience in client services or nonprofit settings
• Proven leadership and supervisory experience in a direct service context
• Understanding of trauma-informed care, housing systems, and resource navigation
• Skilled in conflict resolution, team development, and program strategy
• Proficient in Microsoft Office and case management databases
• Organized, compassionate, and driven by client-centered principles

Responsibilities

• Supervise the Case Management team, including Assistant Manager, Case Managers, and Housing Specialists
• Develop and implement trauma-informed service protocols, tools, and performance benchmarks
• Ensure quality assurance and compliance with agency, funder, and regulatory standards
• Identify service gaps and launch solutions that enhance support delivery
• Prepare timely, accurate programmatic reports for leadership and funders
• Oversee all aspects of intake, assessment, case planning, and individualized goal setting
• Support high-risk cases and step in with direct care or crisis intervention as needed
• Coordinate with external service partners across housing, healthcare, and legal systems
• Monitor client progress and ensure continued access to community-based resources
• Provide supervision, coaching, and professional development for direct service staff
• Facilitate team meetings, reflective supervision, and ongoing training
• Model trauma-informed leadership and cultivate an inclusive, high-accountability environment
• Track staff schedules, leave, performance goals, and training compliance
• Maintain accurate, confidential case records in the client database
• Analyze trends in client outcomes and use data to inform program planning
• Contribute to grant narratives, renewal proposals, and impact reports

Benefits

• Mission-driven, inclusive workplace culture
• Comprehensive benefits package, retirement, and well-being benefits
• Ongoing learning and professional development
• Daily opportunities to make meaningful change

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Master's degree