Patient Transport Regional Director of Operations - Falls Church, VA

Compass Group

1d•$150,000 - $165,000

About The Position

Working as the Regional Director of Operations, you are responsible for providing both challenge and satisfaction in order to positively influence a Regional team of Patient Transport professionals. You will have the opportunity to plan objectives for your region and ensure management is in compliance with corporate, regional and financial goals. Additionally, you will be responsible for the overall operation, growth and profitability of the region.

Requirements

Bachelor's Degree or equivalent work experience required
Five+ years supervisory experience in housekeeping or service-related field with high customer/client contact required
Experience managing high volume or multi-unit laundry operations
Budgeting, forecasting, sales experience preferred
Ability to communicate effectively in written format and oral presentations
Ability to multi-task and establish priorities
Ability to maintain organization in a changing environment
Exhibits initiative, responsibility, flexibility and leadership
Possess a thorough knowledge of contract administration and office procedures
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Management of patient transportation add-on services such as, but not limited to; patient observation, lift, courier, valet or shuttle, where applicable.

Responsibilities

Develops financial forecasts and balances programs and resources for districts and selected accounts within the region
Develops a business plan and budgets for the region
Controls overhead expenses within the region
Responsible for attainment of financial goals for the region
Reviews and analyzes financial statements, weekly operating reports, and other financial results
Recommends and manages capital requirements to maximize financial returns
Actively involved with sales survey pricing of business
Monitors future contract financial reviews and updates
Responsible for productivity and staffing that is appropriate to the regional and divisional goals
Monitors period analysis and initiates action plans as necessary
Maintains and supports client satisfaction at a level that ensures account retention
Maintains an active stewardship program at multiple levels within the region
Administers required client/customer surveys (and other feedback instruments) and responds in a timely and effective manner
Promotes client awareness of program alternatives and the availability of corporate resources
Monitors and ensures compliance with the provisions of client contracts
Assists in customizing programs to meet each account's unique needs as required