Patient Transport Manager

Sodexo • Lakewood, CO

382d • $67,300 - $101,640

About The Position

The Patient Transport Operations Manager 1 at St. Anthony Hospital is responsible for overseeing the Patient Transportation and Service Response Center departments. This role focuses on enhancing patient satisfaction, ensuring compliance with healthcare standards, and managing logistics and operations within a busy hospital environment.

Requirements

• Experience improving patient satisfaction and driving full compliance to HCAHPS, local, state and Joint Commission standards.
• Knowledge of patient care services in a healthcare setting.
• Service Response Center or call center experience.
• In-depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections.
• A basic understanding of Environmental Services/Housekeeping services.
• Experience with vendor and contract management, as well as union and contract negotiations.
• Proficiency with computers and other technology.
• Strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion.
• 3-5 years previous patient transport or Service Response Center experience in a hospital or healthcare environment.
• Strong hospitality or customer service experience.

Responsibilities

• Maintain and inspect transport equipment, as well as related logistics, documentation and reporting.
• Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner.
• Respond to and/or manage calls through the Service Response Center.
• Be responsible for driving patient satisfaction scores.
• Provide a clean and safe environment for patients, visitors and staff.
• Work with the Environment of Care Committee and Infection Prevention Director.
• Effectively manage the Unit Operating System.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree