Patient Transport Manager / Multi eXPress Manager 2

Sodexo Careers•Pomona, NJ

3d•Onsite

About The Position

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking a Patient Transportation Manager / Multi eXpress Manager 2 to oversee the Patient Transportation department at Atlanticare Regional Medical Center, Mainland campus located in Pomona, NJ . AtlantiCare is a nationally recognized, award-winning healthcare system known for its commitment to innovation, patient-centered care, and a supportive work culture. As a regional leader in healthcare excellence and one of the Best Places to Work in New Jersey, AtlantiCare empowers professionals to grow, lead, and make a real impact on the communities they serve. 1st shift position, flexible to work other shifts as needed, primarily M-F with some weekends and holidays. As the Patient Transportation Manager , you will supervise approximately 12 employees transporting patients within the hospital to various testing areas and/or being discharged, this position reports to the General Manager. The ideal candidate will have worked in either a hospital or healthcare environment as a manager in either EVS/Housekeeping and/or Patient Transportation. Excellent writing, technology, analytics, verbal and presentation skills required. What You'll Do Maintain and inspect transport equipment (stretchers and wheelchairs), as well as related logistics, documentation and reporting Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner Respond to and/or managing calls through the Service Response Center Be responsible for driving patient satisfaction scores Provide a clean and safe environment for patients, visitors and staff Work with the Environment of Care Committee and Infection Prevention Director Effectively manage the Unit Operating System Support a diverse and inclusive workforce What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards knowledge of patient care services in a healthcare setting the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management experience effectively managing projects within agreed upon timelines proficiency with computers and other technology strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form . Qualifications & Requirements Minimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

Requirements

experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards
knowledge of patient care services in a healthcare setting
the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
experience effectively managing projects within agreed upon timelines
proficiency with computers and other technology
strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

Nice To Haves

The ideal candidate will have worked in either a hospital or healthcare environment as a manager in either EVS/Housekeeping and/or Patient Transportation.
Excellent writing, technology, analytics, verbal and presentation skills required.

Responsibilities

Maintain and inspect transport equipment (stretchers and wheelchairs), as well as related logistics, documentation and reporting
Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner
Respond to and/or managing calls through the Service Response Center
Be responsible for driving patient satisfaction scores
Provide a clean and safe environment for patients, visitors and staff
Work with the Environment of Care Committee and Infection Prevention Director
Effectively manage the Unit Operating System
Support a diverse and inclusive workforce