Patient Transport Dispatch Associate

Corewell Health • Saint Joseph, MI

1d • Onsite

About The Position

The Resource Center Transport Dispatcher role supports hospital operations by coordinating patient transport and environmental services (EVS) while also providing occasional direct transport assistance as workload requires. This position functions as a centralized communication hub, managing high-volume incoming communications, dispatching tasks, coordinating specialty beds and equipment, supporting scheduling and daily operations, and ensuring efficient patient flow while delivering exceptional customer service and maintaining safety and confidentiality standards. As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. Corewell Health is committed to cultivating and investing in its team members, fostering a culture of collaborators, leaders, and innovators dedicated to improving health, instilling humanity, and inspiring hope. It is a nationally recognized health system with an ambitious vision of continued advancement and excellence. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, Corewell Health is reimagining a better, more equitable model of health and wellness. The organization is committed to providing a safe environment for its team members, patients, visitors, and community, requiring a drug-free workplace and compliance with specific vaccine requirements for on-site or hybrid team members. Corewell Health is also committed to supporting prospective team members who require reasonable accommodations and grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of the organization, advocating for equity in care for patients, communities, and each other.

Requirements

• High school diploma or equivalent
• Computer skills
• BLS (AHA, American Heart Association) or BLS (ARC, American Red Cross) certification within 90 days.

Nice To Haves

• Associate’s degree
• 2 years of relevant experience

Responsibilities

• Answer and manage high volume phone lines and other devices pertaining to the position in a timely professional manner
• Dispatch EVS cleaning requests
• Coordinate real-time breaks and lunch coverage to maintain staffing levels
• Coordinate and order specialty beds
• Assign, track and communicate Transport and EVS tasks
• Requires assisting with transporting patients and equipment while ensuring proper identification for patients, safety and clear communication with the Nursing team.
• Efficiently dispatch and continuously coordinate transport requests.
• Provide professional customer service at all times
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED