Patient Transport Coordinator

Butler Medical Transport • Silver Spring, MD

405d • $41,600 - $45,760

About The Position

The Patient Transport Coordinator (PTC) at Butler Medical Transport LLC is responsible for scheduling and coordinating patient transport from Holy Cross Hospital - Silver Spring. This role involves working closely with hospital staff, patients, families, and transport crews to ensure safe and efficient transport services while maintaining high customer service standards.

Requirements

• High school diploma or GED.
• Experience working in a hospital or medical office setting.
• Knowledge of medical terminology and medical record keeping.
• Ability to assess patient needs and comprehend/evaluate medical records and reports.
• Ability to remain composed and multi-task in a busy, high-pressure environment.
• Ability to comprehend or learn department practices, rules, and regulations quickly.
• Ability to communicate effectively with a diverse population, including medical professionals.
• Ability to think and react quickly and effectively in tense situations.
• Ability to follow written and oral instructions.
• Ability to recall details from numerous informational resources.
• Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
• Ability to operate telephone and other specialized computer communication equipment.
• Ability to pass a lift test of 150 - 200 pounds.
• Current AHA CPR Certification or ability to obtain during onboarding process.
• Maintain a reliable attendance record and be punctual daily.
• Pass background investigation.

Nice To Haves

• Previous EMS experience, EMT or higher a plus.
• Ability to work with a high level of autonomy.
• Exemplary customer service skills.

Responsibilities

• Schedule wheelchair, Basic Life Support, Advanced Life Support, and Critical Care Transport requests.
• Ensure patient information and paperwork are correct and complete for accurate billing.
• Schedule and dispatch the dedicated ambulance crew for the scheduled shift.
• Serve as a liaison between hospital staff and transport crews.
• Assist in the safe transport from the hospital room to the ambulance.
• Secure and upload necessary paperwork to Butler Medical CAD.
• Respond to email and phone calls timely and efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED