Patient Svcs Representative II-Breast Cancer Center

UPMC•Harrisburg, PA

2d•Onsite

About The Position

Join our team of Life Changers! UPMC is hiring a Full-Time, Patient Service Representative II to support the office in Harrisburg. We are seeking to recruit an individual with previous office experience; medical office experience will be given priority. Must have Microsoft Office experience and exceptional customer service skills. Our office is fast paced, but very friendly. We have a great working relationship amongst the team and with our providers. Must possess flexibility to thrive in a department that is undergoing changes. A dedication to serving the sensitive population under our care is crucial. Schedule is Monday-Friday 8:00am-4:30pm, no holidays, no weekends This position will require 25%25 travel to another office to provide coverage. Excellent benefits, on-site parking, a pleasant work environment, and a friendly team are just a few of our perks. Apply today!

Requirements

High School graduate or equivalent.
Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years' experience in an ambulatory care office or outpatient care facility.
Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.
Accuracy and attention to detail are extremely important.
Must possess strong organizational and communication skills and be able to work independently in a fast-paced environment.
Act 34

Nice To Haves

Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems.
Knowledge of Medicaid, Medicare and private insurances plans.
Knowledge of insurance verification systems.
Previous team leader or supervisory experience

Responsibilities

Coordinates front office staff in performance of daily functions.
Provides training to new staff, and acts as a lead resource.
Conducts periodic update meetings with front office staff.
Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager.
Attends customer relations training, when appropriate.
Obtains and verifies demographic, financial and guarantor information.
Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days.
Verifies patient insurance coverage with proper identification.
Obtains and validates patient guardianship and ensures appropriate documentation.
Provides for patient confidentiality and privacy at all times.
Answers the telephone promptly, with a clear focus on customer service.
Returns phone calls to patients as directed by providers-documents in patient record.
Takes message from the patient for the providers.
Transfers calls regarding medical concerns to appropriate clinical personnel.
Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability.
Process co-payments and payment of services, according to office procedure and reconciles account balances.
Review and correct financial system error reports on a daily basis and as needed.
Generates & send letters to patients as directed by the providers.
Faxes documentation to requested parties.
Completes patient checkout and schedules follow-up appointment.
Works with patient to resolve problems.
If unable to resolve the problem, directs the patient to the Manager.
Observes and facilitates patient throughput and notifies appropriate chain of command.
Performs other duties as assigned.