Patient Svc Representative Burn & Wound Care Smith Glynn

Mercy Clinics of Springfield and Communities • Springfield, MO

394d

About The Position

The Patient Service Representative at Mercy Clinic Smith Glynn is responsible for greeting, instructing, directing, and scheduling patients and visitors. This role involves performing various clerical duties to support physicians and clinic staff, managing patient information, and ensuring a friendly and professional interaction with patients and their families. The position requires a compassionate approach and adherence to organizational policies and procedures.

Requirements

• High school diploma or equivalent.
• One year of applicable medical office experience preferred.
• New hires must attend Clinic Core Front Desk Training through Clinical Education.

Nice To Haves

• Compassion and professionalism in patient interactions.
• Positive outlook and strong sense of advocacy.

Responsibilities

• Greets, instructs, directs, and schedules patients and visitors.
• Performs a variety of clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information, provides forms for tests or interoffice communications, and secures signatures as needed.
• Enters new and established patient information into the computer.
• Answers incoming calls and sets appointments for patients.
• Dispatches messages and/or calls for all employees.
• Monitors and revises physician schedules as appropriate.
• Performs patient care activities within the scope of data entry/processing and patient account functions.
• Establishes payment plans and collects payments.
• Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records, and patient referrals.
• Communicates with patients, families, visitors, and employees in a caring, friendly, personal, and professional manner.

Benefits

• Tuition reimbursement up to $2,000 for continuing education.
• Health/Dental/Vision available after day one.
• Annual contribution of $100 per month to eligible dependent care FSA.
• Paid parental leave for new parents.
• 401K with employer match.
• Paid PTO for volunteering.
• Competitive salary.
• Future career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED