Patient Surgery Scheduling Coordinator

Virginia Commonwealth University Health System•Richmond, VA

39d

About The Position

We are seeking a detail-oriented and highly organized Patient Surgery Scheduling Coordinator to join our dynamic Department of Otolaryngology. In this crucial role, you will be the primary point of contact for patients and physicians, ensuring a seamless and efficient process for all surgical procedures across diverse subspecialties. Key Responsibilities include coordinating and scheduling surgical procedures for multiple faculty physicians across various facilities, managing complex calendars, optimizing operating room block time utilization, prior Authorization and insurance verification and collaborating closely with surgeons, nursing staff, and billing departments to ensure smooth patient flow, resolve scheduling conflicts, and facilitate timely communication. The Surgery Scheduling Coordinator coordinates and schedule appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional). This job is responsible for preauthorization/precertification of all surgeries for assigned physicians at all patient locations. The Pt Surgery Scheduling Coordinator responds to all inquiries from patients, insurance carriers and PCP's by telephone and/ or written correspondence using quality customer service. This role works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary.

Requirements

Minimum of two (2) years experience in a medical office/acute care setting to include the use of medical terminology, customer service and appointment scheduling
Minimum of three (3) years experience with third party medical insurance, HMO and managed care
High School Diploma or equivalent

Nice To Haves

Four (4) years previous experience in surgery scheduling
Previous experience with CPT and ICD-9 coding for medical claims processing
Work experience using electronic medical billing/order entry/registration systems.
Associate Degree in Business Management or closely related field from an accredited program

Responsibilities

coordinating and scheduling surgical procedures for multiple faculty physicians across various facilities
managing complex calendars
optimizing operating room block time utilization
prior Authorization and insurance verification
collaborating closely with surgeons, nursing staff, and billing departments to ensure smooth patient flow
resolve scheduling conflicts
facilitate timely communication
coordinates and schedule appointments for surgeries and follow-up appointments for multiple physicians at multiple sites (VCUHS ACC, Main OR, Stony Point and Southside Regional)
responsible for preauthorization/precertification of all surgeries for assigned physicians at all patient locations
responds to all inquiries from patients, insurance carriers and PCP's by telephone and/ or written correspondence using quality customer service
works with department billing staff to investigate all denials, and with assistance from providers, resubmits appeals as necessary
Maintains master schedules for each physician by scheduling surgery cases and managing departmental block time.
Able to use judgment and critical thinking skills to ensure minimal disruption and optimal use of block time.