Patient Support Staff Dispatch Operator Flex

Allied Universal • Hollywood, FL

2d • $19

About The Position

Allied Universal® is hiring a Patient Support Staff Dispatch Operator Flex Officer . The Dispatch Center serves as central hub contact for scheduling, planning transportation requirements, emergency response and any other scheduling and service request coverage requirements. The Patient Support Staff Dispatch Operator is directly responsible for the customer support between our customers, local offices, and the Patient Support Staff. This position is responsible for proper response to activations as well as determining if all systems are operating correctly. Explore a career in Security Excellence!!

Requirements

• Must possess a high school diploma or equivalent
• Must possess one or more of the following: A minimum of two (2) years of experience in a call center, transportation route management, staff management, command/control center, or a related field
• Associate’s degree in Communications, Public Relations, or Business Administration combined with a minimum of two (2) years of work experience with direct customer interaction
• 21+ Years of Age
• Security Experience - +1 Years
• Valid Driver's License - AU Driver Policy Requirements
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Responsibilities

• Process calls received on all designated telephone lines; answering phones; operate IP based telephone system
• Accurately record information provided by callers, question them to determine location and nature of the problem and accurately classify as an emergency or non-emergent call once classified also prioritizing them as directed in the standard operating procedures
• Simultaneously perform various tasks while in reception of multiple audio and visual sources (channels, talk groups, monitors, etc.) while maintain a professional voice tone during all communication

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees