Patient Support Specialist, Phoenix AZ
About The Position
At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress. That commitment has earned us recognition as Science magazine’s No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK. For patients, for each other, and for the future of science, we’re in. Are you? About the Role: We’re looking for a Patient Support Specialist - Phoenix AZ on the Patient Support team to help us expand what’s possible for patients with serious diseases. Reporting to the Associate Director, Patient Support Specialist Team, in this role, you will primarily focus on intake of Program Enrollment Forms and support the team with daily administrative/activities/ inbound phone calls and other functions that aid in supporting the program, team, and management.
Requirements
- You have a Bachelor's degree or equivalent experience.
- Your experience will include 2+ years in patient data entry in the health-care field OR equivalent.
- Ability to run high volume data entry function
- Must be comfortable working in a remote environment and proficient in operating multiple technology applications simultaneously
- Attention to detail and process-oriented
- Shown success in a fast-paced environment
- Self-motivated with a sense of urgency
- Patient focused: dedication to putting patients first in everything you do
- Excellent written and oral communication skills
- Ability to multi-task and ensure seamless experience amongst a variety of collaborators
- Individuals must demonstrate the ability to interact in a dynamic and culturally diverse workplace
Responsibilities
- Complete intake process and data entry for all documents received into the Patient Support Program
- Follow all requirements associated with compliance to guidelines and relevant regulations, including HIPAA and patient privacy
- Triage documentation to appropriate parties based on defined requirements
- Responsible for detailed and thorough documentation of information in the Patient Engagement Platform
- Report any adverse events within 24 hours of awareness to appropriate departments within Insmed
- Participate in regularly scheduled team meetings; and team events
Benefits
- Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP)
- Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration
- 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance
- Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities
- Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
