Patient Support Specialist (Bilingual Spanish)

HOPE Clinic • Houston, TX

102d • $14 - $15

About The Position

The Patient Support Specialist at HOPE Clinic is responsible for facilitating patient flow by notifying the appropriate staff of the patient’s arrival. This role involves registering new patients and updating existing patient demographics by collecting detailed personal and financial information. The specialist will also provide support to the medical records department by managing patient records in compliance with HOPE Clinic guidelines.

Requirements

• Minimum of one year in health education, patient navigation, and/or health clinic patient assistance field.
• Insurance and medical experience preferred.
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality.
• Must be able to handle multiple tasks, complexity, and diversity of customers.
• Proficient in Microsoft Office.
• Must be able to utilize the Internet.
• Strong written and oral communication skills.
• Familiarity with office equipment (e.g., computer, copier).
• Attention to detail.
• Strong customer service skills.

Nice To Haves

• Experience in the medical field and referral/patient navigation and/or billing/medical records is preferred.
• Above average skills in language ability as well as public speaking and writing.

Responsibilities

• Greet and assist patients with registration and eligibility.
• Check in/out patients using electronic medical records.
• Scan medical records into the system.
• Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines.
• Submit and document forms and medical records in a timely manner.
• Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information.
• Log medical registration forms and record incoming forms into electronic health record (EHR).
• Assist with incoming calls and create telephone notes and assist with scheduling and inquiries.
• Support Patient Services team with other duties.
• Verify insurance eligibility for all billing purposes.
• Perform Eligibility Support Specialist duties as needed.
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed.
• Perform other duties as assigned by the supervisor to support HOPE Clinic’s Mission, Vision and Values.

Benefits

• Equal employment opportunities to all employees and applicants for employment.
• Prohibits discrimination and harassment of any type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees