Patient Support Representative - Remote
About The Position
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience. Company website: www.CEF.inc We are hiring Patient Support Representatives to work from home! In this role, you'll handle inbound and outbound calls while supporting patient access through scheduling, documentation, and coordination of care-related communications. This includes communicating with providers via phone, email, or through secure messaging within the clinical portal, as well as relaying information between provider and patient, such as medication requests or requests for specialty services. Patient Support Representatives serve as a liaison between patients and clinical teams, ensuring timely and accurate appointment scheduling, referral coordination, and overall service delivery. Project Overview Location: 100% Remote (Work From Home) BroadPath Orientation: 2/20/2026 Product Training Start: 2/23/2026 Training Schedule: Monday–Friday | 8:00 AM – 4:30 PM PST 4 weeks training + 2 weeks nesting Project Duration: Steady State (This project operates without a predetermined end date, and it is based on their performance and the client's needs) Hours of Operation: Monday–Friday | 8:00 AM – 5:00 PM PST Post-Training Schedule: 40 hours per week 8 hours per day + 30-minute lunch Scheduled 5 days per week
Requirements
- High School Diploma or equivalent
- Minimum 1 year of customer service experience in a call center environment within the last 4 years
- Minimum 1 year tenure at current or previous position(s) worked
Responsibilities
- handle inbound and outbound calls
- supporting patient access through scheduling, documentation, and coordination of care-related communications
- communicating with providers via phone, email, or through secure messaging within the clinical portal
- relaying information between provider and patient, such as medication requests or requests for specialty services
- ensuring timely and accurate appointment scheduling, referral coordination, and overall service delivery
- serve as a liaison between patients and clinical teams
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
