Patient Support Representative
About The Position
The Patient Support Representative provides patient access and registration services using exceptional custom service, communication and people skills. The Patient Support Representative performs multiple tasks in a busy atmosphere and follows all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy. About Capital Medical Center MultiCare Capital Medical Center is a 107-bed community hospital providing award-winning care to Olympia and surrounding communities. Recognized for excellence in patient safety, the hospital offers more than 20 specialties including emergency services, surgical care and a dedicated birth center — all delivered with compassion and integrity. About the Olympia Community As Washington’s capital, Olympia combines historic charm with natural beauty along southern Puget Sound. A stable workforce and well-supported schools complement a thriving downtown with eclectic shopping, dining and cultural experiences. Residents enjoy over 40 parks and trails, saltwater beaches and forested landscapes — perfect for outdoor enthusiasts. Why MultiCare? Rooted in the local community – Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years Growth and education – Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future Well-being and support – Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life Living our values – Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other Belonging for all – Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life
Requirements
- High school or GED equivalent education
- One year of experience
Responsibilities
- You will obtain necessary consents, signatures and documents from the patient and verify that the patient and insurance verification has been completed
- You will schedule patient appointments and collect any co-pays at the time of service
- You will identify any potential coverage issues or self-pay issues and engage the financial advocates when appropriate
- You will enter patient information and scan required documents in the computerized scheduling system
- You will monitor the order and cleanliness of the lobby and waiting areas to maintain customer safety in these areas
Benefits
- competitive salary
- medical, dental and retirement benefits
- paid time off
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
