Patient Support Representative

HopeHealth Inc

About The Position

The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic.

Requirements

High School Diploma or equivalent required
Two year medical office experience preferred
Two years customer service experience
Must possess excellent oral and written communication
Must have the ability to collaborate with others to improve the patient experience and address needs
Ability to take initiative and handle various task simultaneously
Knowledge of policies, procedures, regulations, and protocols
Knowledge of data bases (ex: EMR systems)
Bilingual in English/Spanish preferred
Familiar with Medical terminology
Excellent interpersonal skills
Detailed oriented
Compassion for patients
Comfort with diversity
Recognition of different health plans
Professional appearance at all times
Excellent time management skills
Proper telephone etiquette
Hearing: Adequate to perform job duties in person and over the telephone.
Speaking: Must be able to communicate clearly to patients in person and over the telephone.
Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens.
Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities.
Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.

Nice To Haves

Two year medical office experience preferred
Bilingual in English/Spanish preferred

Responsibilities

Greets patient professionally both in person and on the phone
Answers incoming telephone calls and triages quickly and appropriately
Assist patients with completing necessary paperwork
Maintaining information confidentiality at all times
Scheduling of appointments
Comfort patients by anticipating anxieties and effectively answering questions
Keeps clinical team updated on schedule changes and patient arrivals
Ability to interpret, adapt, and apply guidelines and procedures
Required to participate in training opportunities
Helps promote office efficiency
Helps promote/meet practice goals established by leadership
Faxing records/authorizations in a timely manner
Participates in Continuous Quality Improvement activities, to include making recommendations for strategies to improve quality of care.
Ability to advocate for the client by bringing concerns about the services to the attention of the clinical staff, provider, supervisor, or other management.
Maintains petty cash amount. Runs daily report to reconcile all payments accepted throughout the day.
Scans insurance cards and collects payments for copay and/or patient balance
Verifies patient balances. Works with patient to implement a payment plan when necessary
Manage inventory of needed office supplies
Monitors the waiting area
Keeps front office area clean and organized.
Updates patient demographics
Other duties as assigned
Reviewing treatment plans with patients and / or family
Other duties as assigned