Patient Support Representative

Longview, TX

About the position

Our Organization is seeking an energetic, motivated, customer service professional. In this role, the incumbent will register patients by obtaining demographic, insurance, and medical information and collecting co-pays and deposits. Effectively completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency.

Responsibilities

• Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing.
• Inputs patient registration information into computer system and verifies accuracy of data entered.
• Prepares required forms for signature by patient or family member.
• Requests and collects co-pays and deposits, and issues receipts at time of payment.
• Discusses financial arrangements with incoming patients and/or family members and explains billing and collections policies.
• Communicates with medical/clinical personnel regarding patient access, inter-facility transfers, reimbursement issues, authorization requirements, etc.
• May verify patient insurance coverage and obtain and track authorizations for procedures to be performed.

Requirements

• High School diploma or GED equivalent
• Typically requires one (1) year experience in an office/administrative environment.
• Bilingual (English and Spanish) required
• Requires a valid Texas Driver's License, appropriate driving record and auto liability insurance that meets the minimum required by State of Texas statute.
• Mental and physical health sufficient to meet the demands of the position.
• Must be able to adhere to all client related policies and procedures including confidentiality.

Nice-to-haves

• Experience with EMR software preferred.
• Demonstrated human relation and effective communication skills a must.
• Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• The ability to work effectively under pressure.
• Superior organizational and problem solving skills.