Patient Support Rep
About The Position
Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare since 1891, evolving through strategic partnerships to expand its reach across the Puget Sound area. The organization is committed to healing the whole person – body, mind, and spirit – in the communities it serves, supported by diverse expertise, shared values, and a network of 10 hospitals and nearly 300 care sites. They are recognized for pioneering medical advances and numerous awards, offering top-quality, professional healthcare in modern, well-equipped facilities. As a Patient Support Aide, you will be an integral part of the patient care team, providing essential assistance to enhance patient comfort, safety, and overall experience. This role involves assisting patients with non-clinical needs such as feeding, ambulation, personal care, and maintaining a clean and organized room. You will also be responsible for promptly responding to call lights, transporting patients, documenting basic observations, and communicating patient concerns or changes in condition to nursing staff, all while upholding patient dignity and confidentiality. Success in this role requires a compassionate, patient-centered approach, strong communication and interpersonal skills, the ability to follow instructions accurately, and a genuine desire to make a difference in patients' lives.
Requirements
- 1-3 years One year of customer service work experience, upon hire
- Healthcare-related experience, upon hire
Responsibilities
- Assist patients with non-clinical needs such as feeding, ambulation, personal care, and maintaining a clean and organized room
- Respond to call lights promptly
- Transport patients as needed
- Document basic observations
- Communicate any patient concerns or changes in condition to the nursing staff
- Uphold patient dignity and confidentiality
- Registers and/or checks patients in/out
- Handles and reconciles payments
- Continually monitors and reconciles issues prior to patient visit
- Processes referral orders and/or pre-authorizations
- Responds to patient questions regarding routine billing and insurance matters
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
