Patient Support Rep Physician Practice

MultiCare Health System • Olympia, WA

88d • $20 - $28

About The Position

The Patient Support Representative must be friendly, cheerful, and professional with a strong work ethic and excellent communication and people skills. This person must speak and understand English fluently and understand alphabetical and numerical filing systems. The Patient Support Representative understands medical terminology. The Patient Support Representative is a fast learner, able to quickly and clearly understand clinic guidelines and procedures relating to patient service, telephone management and scheduling. The Patient Support Representative is responsible for accurate data entry. The Patient Support Representative follows all federal and state laws regarding the Health Insurance Portability and Accountability Act (HIPAA) with special regards to patient privacy. The Front Desk work area is a fast-paced environment, and the Patient Support Representative must have the initiative to perform multiple tasks in a busy atmosphere. Contact with the Patient Support Representative is the first impression which patients receive of our clinic and so, they communicate well and have the ability to listen to patient requests and provide assistance. The Patient Support Representative looks professional by adhering to the clinic dress code. The Patient Support Representative is under the direct supervision of the Front Desk Supervisor and the Practice Manager. The Patient Support Representative may access the patient electronic medical record (EMR) to the extent of viewing and printing patient demographic and medical records for the purpose of locating files, answering patient inquiries, printing records and scanning records.

Requirements

• High school diploma or GED equivalent education.
• Ability to meet minimum hospital hiring standards.
• One (1) year of experience in a similar role.

Responsibilities

• Provide excellent customer service to patients and visitors.
• Manage patient inquiries and assist with scheduling.
• Perform accurate data entry and maintain patient records.
• Adhere to HIPAA regulations regarding patient privacy.
• Communicate effectively with patients and staff.
• Follow clinic guidelines and procedures.
• Maintain a professional appearance and demeanor.

Benefits

• Comprehensive benefits package including medical, dental, and retirement benefits.
• Paid time off.
• Competitive salary range of $20.07 - $28.87 USD.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED