Patient Support Lead - ENT

UNLV Medicine • Las Vegas, NV

21d

About The Position

The Lead Patient Service Representative (PSR) is a working lead role responsible for overseeing the daily operations and workflow of the outpatient ambulatory call center while also performing frontline duties. This position requires strong multitasking skills and the ability to remain effective in a fast-paced, sometimes chaotic environment. As a subject matter expert, the Lead PSR provides guidance and support on insurance data entry, verification processes, and the use of insurance portals. In addition, this role ensures that all PSRs deliver a stellar patient experience by modeling service excellence, monitoring call center metrics in real time, facilitating training and coaching, and collaborating with clinic and executive leadership to optimize patient access, satisfaction, and performance outcomes.

Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

Clinic Hours are Monday through Friday, 8AM to 5PM  (Actual scheduled hours may vary depending on business need)
12 Paid Holidays per year, starting with your first day of employment
20 + PTO days per year (Depending on Position)
3% 401K Contribution, even if you do not contribute
Medical, Dental, and Vision benefits that start the first of the month following your start date

Requirements

• High School Diploma or GED equivalency
• 3 - years healthcare experience
• Ability to type 30WPM
• Proficient with computers and related applications.
• Correspondence/Reports, Analytical, Design, Medical Terminology, MS Word, MS Excel.
• Prior Supervisory Experience: 1-2 years healthcare or call center.

Nice To Haves

• Bilingual English/Spanish preferred

Responsibilities

• overseeing the daily operations and workflow of the outpatient ambulatory call center
• performing frontline duties
• providing guidance and support on insurance data entry, verification processes, and the use of insurance portals
• modeling service excellence
• monitoring call center metrics in real time
• facilitating training and coaching
• collaborating with clinic and executive leadership to optimize patient access, satisfaction, and performance outcomes

Benefits

• 12 Paid Holidays per year, starting with your first day of employment
• 20 + PTO days per year (Depending on Position)
• 3% 401K Contribution, even if you do not contribute
• Medical, Dental, and Vision benefits that start the first of the month following your start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED