Patient Support Coordinator - Surgery

Mankato Clinic • Mankato, MN

277d • $16 - $23

About The Position

A Patient Support Coordinator greets, registers and schedules patients in person and by phone. This position performs great customer service, works well in a fast-paced job, has good computer skills and is willing to learn electronic health records and payment systems. This team member works together with providers and staff to support and coordinate our patients care needs within the department and across the clinic.

Requirements

• High school diploma or equivalent
• Ability to maintain composure when confronted with fast-paced and stressful situations
• Ability to communicate effectively
• Customer service experience
• Excellent telephone communications and keyboarding skills
• Dedication to patient satisfaction
• Professional and positive attitude
• Ability to work well in a team

Nice To Haves

• Experience working with the public
• Medical terminology
• Advanced educational training
• BLS (CPR) certification must be obtained within 90 days of hire

Responsibilities

• Represent the Mankato Clinic
• Schedule patient appointments to include follow-ups, canceling, confirming and rescheduling
• Register patients in person and by phone
• Accept and enter payments in computer system
• Update insurance and verify personal information
• Answer incoming phone calls
• Prepare for patient's upcoming visit
• Distribute, explain and collect patient forms
• Answer patient questions and direct patients to correct areas
• Perform clerical functions as needed for the department

Benefits

• Health Insurance - all care received at the Mankato Clinic for employees and family members on the plan is covered at 100% after a $40 copay
• Dental Insurance
• Paid Time Off as well as Salary Continuation Time
• Paid Holidays
• Life Insurance/AD&D
• Generous 401(k)/Profit Sharing Plan
• Education Assistance and Scholarship opportunities
• Employee Success Sharing Bonus Program
• Credit towards Mankato Clinic Apparel
• Volunteer Program that supports the non-profits that matter to you
• Wellness Program
• Employee Appreciation Events

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED