Patient Support Center Representative

UnitedHealth Group • Dallas, TX

413d • $33,280 - $58,802 • Remote

About The Position

The Patient Support Center Representative role at Optum involves providing essential support to healthcare providers by answering incoming calls and addressing their inquiries related to benefits, eligibility, billing, and authorizations. This position is crucial in ensuring effective communication and problem resolution, contributing to improved health outcomes and provider relationships. The role is full-time, with a focus on delivering high-quality customer service in a remote work environment.

Requirements

• High School Diploma / GED
• Must be 18 years of age or older
• 6+ months of experience in a customer service or healthcare-related environment using phones and computers as primary tools
• Familiarity with computer and Windows PC applications, with the ability to navigate and learn new systems
• Ability to work normal business hours of 8:00am - 5:00pm, with occasional overtime or weekend work as needed.

Nice To Haves

• 1+ years of experience in a related environment using phones and computers as primary tools
• Reside within Irvine, CA.

Responsibilities

• Answer incoming phone calls from healthcare providers and identify the type of assistance needed.
• Resolve issues on the first call by navigating complex computer systems to provide appropriate responses.
• Deliver information and answer questions positively to build strong relationships with providers and their staff.
• Document provider issues to track and report overall trends.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED