Patient Support Center Coordinator

ADELANTE HEALTHCARE INC • Phoenix, AZ

113d

About The Position

The Patient Support Center Coordinator is responsible for maintaining a caring and receptive patient environment, and an effective, efficient, and productive department. Entry level leadership role is responsible for providing quality and efficient customer service to AHC patients and team. This entry level leadership role is responsible for back-up supervision of the Patient Support Center staff, acting as a liaison between the site staff, site leader, Trainer/Auditor, and other professional, technical, and managerial staff. Position will provide leadership for various functions within the Patient Support Center such as Referrals, Medical Records, Scheduling, and additional support roles. The Patient Support Center Team Lead must be able to perform all functions of the Assistant Call Center Representative, Call Center Representative, Senior Call Center Representative.

Requirements

• High school diploma (or GED) from an accredited institution plus advanced training.
• Minimum one (1) year of supervisory or leadership experience in a medical office team and/or approved development plan.
• Demonstrated understanding of clinical methods and techniques used in record keeping systems.
• Demonstrated ability in implementing the principles and practices of supervision.
• Advanced computer efficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and experience in Patient Management System.
• Professional written communication skills.
• Ability to perform a variety of assignments requiring moderate exercise of independent judgment.
• Regular and reliable attendance is an essential function of the position.
• Outstanding interpersonal, communication and team building skills required.
• Ability to work effectively in a fast-paced environment.
• Organized, able to prioritize and work independently.
• Ability to speak in a clear and understandable manner and write legibly.
• Ability to meet and deal effectively with clients, associates, and patients.
• Valid Arizona Driver’s License and auto insurance.
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations.

Nice To Haves

• Bilingual (Spanish and English).
• Joint Commission accreditation standards.
• Prior coaching and monitoring experience is desirable and proven ability to interact with individuals at all levels of the organization.
• Bachelor’s degree in Business Administration, Education, related field, or an equivalent combination of education, training and experience is required.

Responsibilities

• Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
• Create and maintain a positive high-quality work environment to team members and motivate them to perform at their highest level.
• Identify system and workflow improvements to enhance the team’s efficiency.
• Show proficiency in all areas; scheduling, referrals, scanning, etc.
• Show a thorough understanding of EHR and EPM functions.
• Complete at least 1 year of employment in AHC and/or 6 months experience in a leadership role.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees