Patient Support Associate Urgent Care

SOUTH BOSTON COMMUNITY HEALTH•Boston, MA

12h•Onsite

About The Position

South Boston Community Health Center Mission Statement: SBCHC will provide accessible, high-quality care to all patients, regardless of status and ability to pay. Vision: The Center seeks to meet the health care needs of the community by delivering consistently high-quality care with special emphasis on Primary and Preventive care. The center seeks to be a leader within the community on health issues, both listening and learning and teaching with respect, compassion, and clinical expertise, and will always be mindful of the most vulnerable populations. Values: Respect, Commitment, Diversity, Competence, Education, Research, and Cost Effectiveness. Job Summary: This is a Part-time 36 hours position. Hours: 9:30 am-7 pm Mon-Thurs The Patient Support Associate (PSA) is the first person with whom a patient or patient’s family member will interact either upon arrival at the practice or via phone conversations prior to the visit. The PSA is responsible for ensuring optimization of the patient visit by positively impacting the patient’s care through knowledgeable, reliable, and courteous interactions. Further, the PSA ensures the accuracy of the patients’ demographic and insurance information. The PSA works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls, scheduling appointments; greeting patients and family members; and collecting co-payments.

Requirements

High School diploma or equivalent; College degree preferred.
Customer service experience in a health care setting preferred.
Commits to recognize and respect cultural diversity for all customers (internal and external) in accordance with the SBCHC mission and vision values.
Physical Requirements: Minimum; OSHA Job Classification: III

Responsibilities

Greets patients in a friendly and attentive manner.
Registers patients within Epic EMR ensuring all demographic, insurance, and billing information are correct.
Assures the highest quality standards for all written and verbal communications
Confirms three patient identifiers.
Books appointments in accordance with the organizations guidelines while incorporating the Patient Centered Medical Home model.
Performs reminder calls when necessary for clinic.
Additional responsibilities as requested.