Patient Support Associate Registration

SOUTH BOSTON COMMUNITY HEALTH•Boston, MA

just now•Onsite

About The Position

South Boston Community Health Center (SBCHC) is a mission-driven, community-based health organization committed to providing high-quality, compassionate, and accessible care to individuals and families. We serve a diverse patient population and are dedicated to advancing health equity, collaboration, and excellence in care. Our employees play a vital role in supporting our mission and the communities we serve. The Patient Support Associate (PSA) supports the delivery of high-quality services within the Registration department by performing essential front-end and operational duties. This role works collaboratively with patients, providers, and internal teams to ensure efficient clinic operations and a positive, welcoming experience for all patients and families. As the first point of contact, the PSA is often the initial person a patient or family member interacts with, either in person upon arrival or by phone prior to the visit. The PSA plays a critical role in optimizing each patient visit by providing knowledgeable, reliable, and courteous support, ensuring patients feel respected and supported throughout their experience. The PSA is responsible for accurately collecting and maintaining patient demographic and insurance information and works closely with care team members and the billing and referral departments to support seamless care coordination. Key responsibilities include answering incoming phone calls, scheduling appointments, greeting patients and family members, collecting co-payments, and performing a variety of administrative and clerical office functions to support daily clinic operations.

Requirements

High school diploma or equivalent required
Relevant experience in healthcare/administrative/clinical settings
Strong verbal and written communication skills
Ability to work independently and manage multiple priorities
Basic computer proficiency and comfort using electronic systems
Strong organizational and time management skills
Attention to detail and accuracy
Ability to maintain confidentiality
Customer service-oriented mindset
Flexibility and adaptability in a fast-paced environment

Nice To Haves

Associate’s/Bachelor’s preferred
Experience in a healthcare or community health setting
Bilingual in Spanish/Albanian
Familiarity with EPIC systems or scheduling platforms
Experience working with diverse populations

Responsibilities

Greet patients and family members in a courteous, professional, and attentive manner
Register patients in the Epic EMR, ensuring accurate entry and maintenance of demographic, insurance, and billing information
Verify patient identity by confirming required patient identifiers in compliance with HIPAA regulations
Schedule appointments in accordance with organizational guidelines and established workflows, including support of the Patient-Centered Medical Home (PCMH) model
Contact patients prior to scheduled visits to resolve discrepancies related to insurance coverage or demographic information
Inform patients of referral and authorization requirements, including those related to urgent care services
Answer incoming phone calls, respond to routine inquiries, and route calls or messages as appropriate
Collect daily patient payments and perform payment reconciliation in accordance with established procedures
Prepare, process, and track forms related to insurance plan changes and primary care provider (PCP) assignments
Collaborate with billing, referral, and care team staff to support accurate registration and revenue cycle processes
Maintain clear and professional written and verbal communication with coworkers and supervisors
Perform additional related duties as assigned to support clinic operations