Patient Support Agent

CLEANSLATE CENTERS INC•Brentwood, TN

21h•$18 - $20•Remote

About The Position

Your compassion, along with a smile and warm conversation, can make all the difference to our patients in recovery. As a Patient Support Agent, your work WILL make an impact every single day. Your attention to detail and collaboration in a team environment will help our clinics run smoothly, ensuring patients get the individualized care they need. We call ourselves Warriors for Hope – and we mean it. If you share our values, you'd make a great member of our team. Who we are? CleanSlate is a nationwide medical group providing treatment for the America's crisis of addiction. Our Mission is to improve the quality of life for people suffering from opioid and alcohol addictions. We're accomplishing this first through: High-quality medication-assisted treatment (MAT) led by physicians and licensed medical providers in a convenient outpatient environment. Hand-on care, providing our patients with psychosocial support and intensive care coordination with a wide network of partners in every community. Individualized mental health support, through one-on-one counseling, peer support or group sessions. CleanSlate has treated more than 100,000 patients in over 75 centers across the country, working closely with our partners to save and change lives. Our expert care brings hope and help to patients so they can achieve the lives they want and deserve.

Requirements

A minimum of 3-5 years of experience in the healthcare field, preferably with a multi-site, multi-state healthcare organization.
A minimum of 3-5 years of experience with EMR systems.
Computer skills, including navigating multiple open tabs, systems, and processes
Intermediate to advanced MS Office skills, mainly in Excel.
High School Diploma required; Associates preferred
This position is subject to a background check for any convictions directly related to its duties and responsibilities. We will consider for employment all qualified applicants with arrest and conviction records and will assess the details of any criminal conviction in a manner consistent with applicable law. No background check will be conducted unless and until a conditional offer of employment has been made to an applicant. This position must also successfully pass a pre-employment drug screening.
Requires High Speed Internet (will be asked complete a speed test): at least 100mb download speed and 20mb upload speed to run all applications over our VPN.
Requires home office space which meets the company standards for a productive work environment. (must supply picture of proposed space)

Nice To Haves

Bilingual English/Spanish is preferred

Responsibilities

This position is remote, located in your virtual home-office.
Answering and managing an average of 75-100 inbound/outbound calls per day in a timely manner
Promptly answering emails and online chats messages in accordance with company KPIs
Scheduling appointments using computerized scheduling systems
Resolve patient issues and consistently meet or exceed patients service expectations
Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information
New patient registration, healthcare insurance verification and scheduling
Adhering to department Quality Assurance Program and Core Values
Meet performance goals established for the position in the areas of: efficiency, call quality, attendance, calls per day, patient satisfaction
Communicates all critical and/or functional concerns to the Manager and makes recommendations for solution.
Must be proficient in MS Office and Office 365
Ability to react well under pressure and treat others with respect
Provide Support, patience, and compassionate customer service to the lives we serve
Ability to multi-task and problem-solve
Acceptable and reliable attendance and punctuality
Adhere to Company policies regarding confidentiality
Any and all other tasks as assigned

Benefits

Generous PTO package plus Holidays for full and part time positions
$60 monthly High-Speed internet stipend
401K and Roth with Company match
Affordable Medical plans for employees working a minimum of 30 hours per week
Dental and Vision plans for employees working a minimum of 20 hours per week
Flexible Spending Accounts for Healthcare and Dependent Care expenses
Employer contribution to the HSA
Employer Assistance Program with company paid visit allotment
Company paid Life, AD&D, Short and Long Term Disability including part time employees
Training hours (approximately first 6 weeks)