Patient Support Agent

Thurmond Eye Associates • McAllen, TX

91d

About The Position

Thurmond Eye Associates has been serving Hidalgo, Starr, and Cameron Counties for over 60 years, and is proud to be the leading ophthalmic group in the community. We offer a full spectrum of ophthalmic medical and surgical treatments so that all options are available to our patients. Thurmond Eye Associates is committed to the delivery of personalized eye care of the highest quality. Not only do we value our patients, but we are also passionate about our staff. Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly.

Requirements

• High school diploma or equivalent, preferred
• Call Center, Customer Service or other related experience, preferred
• Bilingual (English/Spanish), required

Nice To Haves

• Possesses medical knowledge as it relates to patient coordination of ophthalmic care.
• Acquainted with common ocular symptoms and complaints.

Responsibilities

• Communicates in a cordial, professional manner with patients via phone.
• Completes new patient registration (inputting demographic information, insurance information, etc.) and patient appointment information for incoming callers to appropriate facility/provider.
• Logs all patient communication within patient chart during or after patient call.
• Fills patient cancellation slots efficiently in keeping schedules booked for the providers.
• Improves positive patient satisfaction outcomes by assuring that all quality measures are met in regard to our patients’ experience.
• Updates computer referring physician data base, as needed.
• Works with online scheduling system and EHR.
• Verifies patient data and insurance to ensure it is updated for accurate billings.
• Responds to patient concerns or refers to leadership as needed.

What This Job Offers

• Education Level: High school or GED