Hope is Here! Impulse Dynamics (USA), Inc. is a fast-growing medical device company that has pioneered a new form of therapy for heart failure called Cardiac Contractility Modulation, or CCM, which is delivered by the company's Optimizer systems. CCM is a first-of-a-kind, proprietary, life-changing treatment alternative for a vast population of heart failure patients across the globe. With global headquarters in Marlton, N.J., the company has additional offices in Frankfurt, Germany; Beijing, China and Montevideo, Uruguay. There are ≈ 64 million patients struggling with heart failure worldwide. When heart failure patients continue to decline despite being on optimum pharmaceutical therapy, they lose hope. The only options down the road (LVAD or heart transplant) are extremely invasive and rarely used. CCM therapy is an FDA Breakthrough designated solution that is minimally invasive and gives hope back to these patients. This is not a job; it is a MISSION to help the nearly one million patients (in the United States alone) who are struggling with heart failure and are qualified for CCM therapy. The PROSPECT campaign is a direct to patient advertising and awareness campaign designed to help CCM eligible patients help themselves to this life-changing therapy. This campaign requires an orchestrated sequence of patient identification and nurture that is managed principally by Impulse Dynamics' NEXUS call center. Nexus connects CCM indicated patients to providers by activating and enabling a network of the best medical device and therapy awareness representatives in the world to educate the cardiology community. Senior Patient Success Associate - (FTE, Remote CT or MT) Impulse Dynamics has recently built out a Direct-to-Patient marketing function and is receiving a high volume of inbound inquiries from potential patients. To help field this demand, create a world-class patient experience, and ensure patients' needs are being met, we are building our internal Patient Success capabilities and looking to hire our first Senior Patient Success Associate to help drive this impactful program. This role will combine technical and business acumen while connecting with patients and internal teammates to drive CCM awareness across the U.S. As a Senior Patient Success Associate, you will support qualified PROSPECT patients through their CCM journey while aiming for maximum efficiency and effectiveness. You will also ensure that process and technology is utilized to a maximum and that your patient "book of business" is organized and professionally managed. An excellent Senior Patient Success Associate must be an organized, reliable, and a results-driven professional. They must possess a practical mind to solve problems on the spot, partnered with an ability to see the big picture for individual growth and development opportunities. And they must execute reliably on their own volition. As the Senior Patient Success Associate, you must have excellent customer service and communication skills. Reporting to the Patient Success Operations Manager, the Senior Patient Success Associate will be a partner in supporting the daily patient outreach function for all interested PROSPECT patients, and work with our field teams to help ensure that CCM implant goals are met or exceeded. A best-in-class patient success function will be critical to our ability to deliver on Impulse Dynamics' mission. Please apply if: You are passionate about improving the lives of patients through the provision of novel therapies in the heart failure community. You love working in and with high performing teams. You are driven, influential, and energetic. You will hit the ground running as a high-performing Senior Patient Success Associate and are excited to partner in improving our operational function. You thrive in a changing environment and find yourself consistently solutioning through establishing best practices.