Patient Services & Transportation Coordinator

Clinica Romero • Los Angeles, CA

4d

About The Position

The Transportation & Patient Coordination Coordinator ensures that patients receive timely and reliable transportation and medication delivery services. This role involves coordinating rides, supporting medication distribution, and collaborating with multiple care teams. The position may also involve light driving as needed to support operational requirements. Driving is minimal and performed only as needed to support operational needs.

Requirements

• High school diploma or equivalent; additional education or certifications in healthcare, logistics, or related fields is a plus
• Valid driver’s license with a clean driving record
• Strong communication and interpersonal skills
• Comfortable using technology and applications for scheduling, routing, and documentation
• Ability to manage multiple tasks, prioritize responsibilities, and work independently

Nice To Haves

• Bilingual in Spanish and English preferred

Responsibilities

• Arrange and coordinate patient transportation to and from medical appointments using approved providers, including Uber and other transportation vendors
• Communicate clearly with patients regarding pick-up and drop-off times and locations
• Support transportation coordination for patients receiving SUD, Dental, Behavioral Health, and Street Medicine services
• Use OptimoRoute to create and assign daily delivery routes for drivers, including the number of medicine deliveries per route
• Manage route schedules to optimize time on the road and ensure efficient deliveries
• Upload morning routes into the system to provide drivers with their full daily schedules
• Update routes as needed to accommodate last-minute deliveries or emergencies, including longer-distance trips
• Add additional deliveries or special events (e.g., Street Medicine) into driver schedules
• Maintain oversight of all delivery assignments to ensure timely and accurate service
• Provide occasional driving support to assist with patient transportation or operational needs.
• Maintain HIPAA compliance and protect patient privacy
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees