Patient Service Technician
About The Position
The Patient Services Technician provides support services for the Surgery Pre-Admit, Pre-Op/Hold Unit at MemorialCare Long Beach Medical Center, primarily through assistance with clerical duties. This position reports at all times to a supervisor nurse. The Patient Services Technician independently seeks to identify and resolve questions and concerns from patients and their families, initiating contact with caregivers whenever appropriate. At all times he/she aims to ensure patient safety, comfort, and satisfaction.
Requirements
- One-year recent experience as a Unit Secretary, CCT, GPT or as Ward Clerk in a comparable size facility, preferably within the same or similar specialty. (Preferred)
- Proficient in Medical Terminology
- High School Diploma or equivalency or evidence of higher education required.
- Completion of a Medical Terminology class.
- Basic computer skills
- Current American Heart Association BLS certification
- Customer Service Training
- One of the following: Past experience as a Unit Secretary, CCT, GPT (preferred) OR successful completion of one semester in an accredited RN program
Responsibilities
- Demonstrates accuracy in computer input.
- Performs clerical skills to facilitate the accurate and efficient operation of the assigned patient care areas. Organizes work to facilitate a smooth and efficient practice.
- Initiates and develops communication in order to promote a cohesive health care environment and facilitate effective working relationships.
- Communicates clearly and effectively verbally and in writing.
- Practices customer service excellence.
- Supports a safe and effective workplace environment through strong team dynamics and a positive approach to workplace duties/assignments.
- Performs other related duties as required to assist with the smooth operation of the assigned area.
- Completes age specific competency requirements of assigned department.
- Completes all required certifications of the Division of Nursing.
- To increase performance improvement and create a cooperative team environment the registered nurse creates and supports a 'no gossip' work environment. All issues and complaints go up to the supervisor and not to coworkers who can't do anything about the issue.
Benefits
- Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
