Patient Services Technician - Gahanna Outpatient Customer Service
About The Position
The Outpatient Service Centers include the phlebotomy draw stations located at various locations around the Greater Columbus Area. Sites include but are not limited Ross Heart Hospital, Martha Morehouse Pavilion, Outpatient Care Dublin, Outpatient Care New Albany, Outpatient Care Lewis Center, Outpatient Care Gahanna, Outpatient Care Upper Arlington, Outpatient Care East, and Hilliard, hours may vary per site to accommodate each outpatient location’s operational and patient service needs. Job functions include but are not limited to specimen collection, specimen processing, and point of care/specimen testing (where applicable). The Patient Services Technician (PST) performs specimen collection by both venipuncture and capillary puncture, specimen labeling, and specimen processing. Verifies accuracy and quality of specimens collected and dispatches specimens to appropriate testing locations and performs training of others in these techniques. Also performs test requisition entry, greets and directs patients through the lab and gathers complete patient information necessary to complete the registration and accessioning of all procedures done in the area. May also perform point of care testing; ensures accuracy of results and Quality Control measures by maintaining equipment and instruments. Follows policy for chain of custody record keeping for pre-employment urine drug screen collections.
Requirements
- High school diploma or GED is required
- Maintains certification status (if applicable)
- Meets mandatory education and health surveillance requirements
- Demonstrates competence in technical, interpersonal, and cognitive skills required meeting essential job functions
Nice To Haves
- Phlebotomy or Medical Assistant certification is preferred, but not required
Responsibilities
- Performs specimen collection by both venipuncture and capillary puncture
- Specimen labeling
- Specimen processing
- Verifies accuracy and quality of specimens collected
- Dispatches specimens to appropriate testing locations
- Performs training of others in these techniques
- Performs test requisition entry
- Greets and directs patients through the lab
- Gathers complete patient information necessary to complete the registration and accessioning of all procedures done in the area
- May also perform point of care testing
- Ensures accuracy of results and Quality Control measures by maintaining equipment and instruments
- Follows policy for chain of custody record keeping for pre-employment urine drug screen collections.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
