Patient Services Supervisor

Radia Medical Imaging•Seattle, WA

3h•$27 - $40

About The Position

The Patient Services Representative Supervisor oversees the daily operations of the patient service representative team within our radiology practice, ensuring exceptional patient experience, efficient workflow, and compliance with organizational policies and healthcare regulations. This role is responsible for supervising front-end staff, optimizing scheduling and registration processes, and serving as a key liaison between patients, clinical teams, and administrative leadership. The Patient Services Representative Supervisor reports to the Imaging Center Manager and provides hands-on operational leadership for day-to-day front office activities, ensuring a consistently high level of patient, referrer, and staff satisfaction. As the leader of the patient services team—the first point of contact for our patients—this role sets clear expectations, provides direction, and fosters a culture focused on professionalism, efficiency, and compassionate, patient-centered care. The Supervisor leads, coaches, and supports a team of Patient Services Representatives, ensuring effective scheduling, registration, communication, and problem resolution. They work collaboratively with the Imaging Center Manager, pre-authorization team, and clinical staff to align workflows, achieve operational goals, and support ongoing initiatives that enhance the patient experience and operational performance. Proficient in the use of Electronic Medical Records, the Supervisor leverages data, reporting tools, and performance metrics to generate actionable insights. Through critical and strategic thinking, they identify opportunities for improvement and drive enhancements to processes, policies, and workflows that promote efficiency, accuracy, and exceptional service delivery.

Requirements

Associate’s degree preferred
Three years experience in healthcare setting patient services supervisory/lead role
Experience working in a fast paced radiology practice

Responsibilities

Customer/Patient Satisfaction: recognizes internal and external customers in the organization. Monitors and ensures staff are delivering high-level of customer/patient satisfaction. Initiates service recovery as needed.
Strategic Thinking: continuously evaluating the needs of the front office and finds opportunities for improvement.
Problem Solving: utilizes critical thinking to resolve issues in a timely, efficient, and compliant manner.
Team Builder: creates a functional team and retains quality staff.