Patient Services Specialist
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The position involves accepting calls from patients referred to PHC for medical services, collecting necessary information to schedule appointments, and assisting callers or redirecting calls as needed. The role requires completing the registration process by obtaining patient demographic and insurance information and entering the required data into the scheduling database. Additionally, the employee will provide information regarding services, assist callers in determining appropriate services, and conduct preliminary assessments of potential eligibility for services. The employee will also determine appointment types and lengths based on patient needs and schedule appointments using appropriate templates. Other responsibilities include collecting information to connect callers to appropriate departments for non-scheduling inquiries, escalating complaints to supervisors, participating in department meetings, and performing all related work as assigned.
