Patient Services Specialist

GenesisCare-posted 3 months ago
Full-time • Entry Level
Sarasota, FL
5,001-10,000 employees
Ambulatory Health Care Services
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At GenesisCare, we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. Our purpose is to design care experiences that get the best possible life outcomes. Our goal is to deliver exceptional treatment and care in a way that enhances every aspect of a person's cancer journey. Joining the GenesisCare team means a commitment to seeing and doing things differently. People centricity is at the heart of what we do - whether that person is a patient, a referring doctor, a partner, or someone in our team. We aim to build a culture of 'care' that is patient focused and performance driven.

  • Ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback.
  • Monitor and react to patient feedback.
  • Monitor the flow of patients and direct as appropriate.
  • Answer and attend to all telephone calls in a timely manner.
  • Respond to queries in accordance with the privacy policy.
  • Have a breadth of service knowledge to respond to patient queries.
  • Provide support to Physicians and other internal customers, as required.
  • Assist with patient questions regarding billing and insurance payments.
  • Maintain and improve the patients' waiting room.
  • Maintain the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.
  • Deal with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols.
  • Schedule Physician appointments with regard to availability & appropriate timeframes.
  • Undertake all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit.
  • Admit and discharge patients, prior to and following, consultation, evaluation and follow-up appointments.
  • Register new patients in a timely manner and ensure the accuracy of personal and billing details.
  • Ensure all documentation and correspondence required for the consultations appointment is registered.
  • Create referring doctor records as required.
  • Follow up on referrals.
  • Document management.
  • High School Diploma or equivalent.
  • Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
  • Handle and resolve urgent matters and time critical medical appointments.
  • Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
  • Proven experience to work effectively both independently and in a team environment.
  • Knowledge of patient billing systems and related funding mechanisms.
  • Ability to use clinical administration systems, as well as Microsoft Office software.
  • Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
  • Flexible approach to work.
  • Travel as required to other centers.
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