Patient Services Specialist

Family HealthCare • Fargo, ND

6d • $17 - $18 • Onsite

About The Position

Join Family HealthCare in Fargo as a Full-Time Patient Services Specialist and be part of a team that thrives on compassion and diversity. This onsite position offers an exciting opportunity to engage with patients daily, helping them navigate healthcare services with empathy and expertise. You’ll be at the forefront of delivering compassionate care, making a meaningful difference in our community. Starting pay is $17.00 per hour, with the potential to increase to $17.50 after a successful 90 days. This role not only enhances your professional experience but allows you to work in an innovative environment committed to excellence. You’ll find fulfillment in helping a diverse patient population every day. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Seize this chance to contribute to a company that truly values compassion in healthcare. Apply today to embark on your rewarding journey with Family HealthCare! Family HealthCare: Our Mission Family HealthCare (FHC) is a family-oriented primary care clinic that provides primary care services for patients in the Fargo-Moorhead area. With five different care locations and a mobile unit, we proudly serve over 15,000 patients each year. What does a Patient Services Specialist do? As a Patient Services Specialist at Family HealthCare, you will be responsible for completing the patient registration process, answering incoming calls, collecting copayments, scheduling appointments, and other patient service functions. You will be successful in this role if you have excellent customer service skills, are adaptable, patient, and are culturally sensitive. You will maintain accurate patient records and assist with scheduling, all while demonstrating a commitment to excellence in service delivery. Collaborating with team members to optimize workflow and enhance patient experience will be a vital part of your role. Additionally, you’ll be expected to stay updated on company policies and procedures, ensuring a seamless and compassionate service. Your dedication will contribute significantly to creating a supportive atmosphere for both patients and staff alike. Are you the Patient Services Specialist we're looking for? To thrive as a Patient Services Specialist at Family HealthCare, several essential skills will ensure your success in this compassionate role. First and foremost, strong interpersonal and communication skills are vital, enabling you to connect with a diverse patient population effectively. You should possess a genuine empathetic nature, which will help you understand and address the needs of our patients with compassion. Additionally, excellent organizational skills are crucial for managing appointment schedules, maintaining accurate patient records, and ensuring a smooth workflow. Attention to detail will aid in avoiding errors and enhancing the overall patient experience. You’ll also need to be adaptable and innovative, as the healthcare landscape often evolves, requiring you to embrace new approaches in helping patients. Finally, a collaborative spirit will enable you to work seamlessly with colleagues, fostering an environment of excellence in care delivery.

Requirements

• One year of experience required, preferably in a medical office setting.
• Previous computer and customer service experience (required)
• strong interpersonal and communication skills
• genuine empathetic nature
• excellent organizational skills
• Attention to detail
• adaptable and innovative
• collaborative spirit

Nice To Haves

• Knowledge of medical terminology is beneficial in this role

Responsibilities

• completing the patient registration process
• answering incoming calls
• collecting copayments
• scheduling appointments
• other patient service functions
• maintain accurate patient records
• assist with scheduling
• Collaborating with team members to optimize workflow and enhance patient experience
• stay updated on company policies and procedures

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Paid Time Off
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees