Patient Services Specialist (Behavioral Psychology)

Kennedy Krieger Institute•Columbia, MD

18h

About The Position

The Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.

Requirements

High School diploma, GED, or equivalent required.
Experience in customer service, administrative support, or other related area preferred.

Responsibilities

Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments.
Identify discrepancies and immediately work with the supervisor to resolve issues.
Obtain required information for both registration and financial documentation needed to complete the check-in process.
Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.
Schedule new and follow-up patient appointments.
Maintain and update scheduling calendars.
Provide routine financial benefits.
Monitor Epic work queue for tracking internal/external consults.
Maintain a general understanding of insurance requirements as they relate to the Care Center.
Under general supervision, perform advanced clerical or administrative tasks.
Using varying methods, process transactions and select or devise the steps necessary to complete all assignments.