Patient Services Specialist -Atrium Health Charlotte Pediatrics Steele Creek PT

American Addiction Centers•Charlotte, NC

1d•Onsite

About The Position

The Patient Services Specialist at Atrium Health Charlotte Pediatrics Steele Creek is responsible for providing caring and compassionate customer service to create an excellent patient experience. This role requires exemplary interpersonal skills to interact with patients and families in sensitive situations, critical thinking, and decisive judgment in a hectic environment, while working cohesively in a team or independently. Key duties include managing patient registration, insurance verification, scheduling, collection, and cash receipting, as well as arrival and departure desk activities, ensuring accuracy and an outstanding patient experience. The specialist encourages patient utilization of front-end technology during registration, enters and maintains confidential patient information, assists with billing functions, and demonstrates proficiency in emergency codes and healthcare regulations. They also monitor inventory and stock medications, narcotics, and emergency equipment. Advocate Health, the third-largest nonprofit, integrated health system in the United States, was formed from the combination of Advocate Aurora Health and Atrium Health. It operates under various names across multiple states, serving nearly 6 million patients and leading in clinical innovation, health outcomes, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health is involved in numerous clinical trials and research studies, with Wake Forest University School of Medicine as its academic core. The system is recognized for its expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, and specialized programs, employing 155,000 teammates across 69 hospitals and over 1,000 care locations.

Requirements

High School Diploma or GED require
Computer experience required
Customer relations experience required

Nice To Haves

Bilingual English/Spanish preferred to support the customer population served
Experience with Medical Records Software preferred
Front desk practice experience preferred

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
Encourages patient utilization of front-end technology during the registration process
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
Assists billing functions accurately and/or directs to appropriate billing office
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program