Patient Services Specialist (New Physical Therapy Montrose location)

University of Southern California • Los Angeles, CA

1d • $23 - $25

About The Position

The Division of Biokinesiology and Physical Therapy is seeking a Patient Services Specialist to enhance the patient experience at the USC Physical Therapy-Montrose clinic. The Patient Services Specialist performs a variety of administrative duties in a clinic or practice. Provides assistance to patients and to faculty/staff within the clinic.

Requirements

• Minimum Education: High school or equivalent
• Minimum Experience: 2 years
• Minimum Field of Expertise: Experience working in a healthcare environment.
• Working knowledge of HIPAA compliance and insurance terminology.
• Demonstrated excellent interpersonal customer service and telephone skills.
• Demonstrated ability to multi-task.
• Demonstrated experience in a high volume, fast paced environment.
• Demonstrated team-oriented and collaborative work style.

Responsibilities

• Greet patients and determines nature of visit.
• Registers new patients and assigns patient IDs.
• Collects patient information, co-payment, patient account balance, and verifies insurance eligibility and coverage level for new and returning patients.
• Scans ID, insurance cards and collects all required forms.
• Alerts practitioners of patient's arrival.
• Verifies all insurance utilizing telephone contacts and web inquiries.
• Determines if patients' insurance is contracted with USC.
• Ensures required authorization of services are obtained.
• Receives record and various forms of payment following established policies and procedures.
• Provides records to patients in accordance with established policies and procedures.
• Screens and prioritize incoming calls, determining what contact or action is required for satisfactory disposition.
• Responds to inquiries or requests for information or refers to a supervisor, as appropriate.
• Receives and transmits messages, as appropriate.
• Schedules and confirms appointments and follow-ups.
• Inform patients of pre-authorization components needed for treatment, diagnostic testing, etc.
• Provides callers with appropriate information, as needed.
• Prepares and print welcome, referral, dismissal, and other general correspondence, within established guidelines.
• Generates and issues daily appointment scheduler summary of next day and status of pending appointments.
• Updates management system with specific patient notes, amounts due upon confirmation call, check-in, etc.
• Ensures complete notes of all patient contacts are entered into the management system.
• Assists as medical chaperones with room and equipment setup and are physically present to assist the provider and/or patient and visualize physical contact between the patient and provider during the sensitive health exam/treatment.
• Provides administrative support to supervisory and management staff.
• Maintains a safe environment in accordance with compliance standards, policies, and safety regulations.
• Ensures patients' rights to privacy, safety, and confidentiality are maintained in accordance with HIPAA regulations, and with all policies and procedures.

Benefits

• We offer a wide variety of benefits and programs that support our staff and their families.
• For more information, please visit http://benefits.usc.edu
• This support advocates work-life balance and employee well-being.
• As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
• As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace.
• The work culture thrives on mutual respect, trust, and constructive collaboration amongst all its members.
• USC has great minds that transform the world with their talents and research.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED