Patient Services Specialist (Bilingual)

Mission Neighborhood Health Center•San Francisco, CA

64d•$24

About The Position

As a Patient Services Specialist at Mission Neighborhood Health Center you will be responsible for providing outstanding customer service to our patients and their families. In many ways you are the face of MNHC because you are the first person our patients meet. You will welcome patients and their families to our clinic, help them access our services, educate them about applicable government programs and assist them in applying for these programs.

Requirements

Must be bilingual (Spanish/English).
H.S. Diploma or equivalent.
Ability to communicate effectively with the public both verbally and in writing.
Ability to maintain the highest level of confidentiality when dealing with patient records and personal information.
As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.

Nice To Haves

Knowledge of medical terminology preferred.
Knowledge of computer data entry, information retrieval, and Microsoft word preferred.
Familiarity with Third-Party Reimbursement programs preferred.

Responsibilities

Providing exemplary customer service; answering the telephone in a timely and polite manner; treating patients and coworkers with courtesy and discretion. Greeting patients, salespeople, and visitors and directing them to the right department.
Interviewing new patients to secure demographic information; registering individuals and families as MNHC patients; logging patient information into the computer; and initiating the medical record.
Verifying the patient's record and updating as needed to ensure accuracy.
Acting as a cashier: determining the amount of payment as per protocol, collecting payments, and maintaining appropriate collection documentation.
Completing applications for health insurance coverage such as CHDP, Family Planning, Cancer Detection Program, Healthy San Francisco or PCP changes for the SFHP accurately. Updating insurance plans as needed.
Checking insurance eligibility before every appointment using the MNHC eligibility tool; making necessary updates; and contacting patients to inform them of any issues.
Monitoring and scheduling appointments for MNHC patients over the phone and in person.
Acts as Call Center operator and handles all in-coming and out-going mail.
Other duties as assigned.

Benefits

Employee incentive program of up to $4,000 every year
Annual 4% COLA increase
401(k) retirement savings plan includes a company contribution
Vacation: 2 weeks annually (increases to 3 weeks after 5 years, and 4 weeks after 8 years)
Paid educational leave: 40 hours annually
Medical insurance: zero out-of-pocket expense under the base plan
Dental and vision insurance provided at no cost to the employee
Life insurance includes a free basic policy with an optional voluntary plan
Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
Flexible spending accounts for health and dependent care expenses
Commuter benefits