Patient Services Specialist for Orthopedics

The Oregon Clinic • Portland, OR

6d • $20 - $32

About The Position

Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Orthopedics Clinic. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Orthopedics Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this phone-based role include: Responsible for checking in and out new/established patients. Promotes efficient physician scheduling and patient access by properly scheduling/rescheduling patients’ appointments and/or surgeries according to all office protocols and physician requests in an efficient and timely manner. Obtaining and completing insurance information. Answering phones on multi-line system. Processing of incoming referrals and electronic fax submissions. Updating registration and EMR records as needed. Other duties as assigned.

Requirements

• Minimum of one (1) year of work experience, preferably in a medical office, is strongly preferred.
• Prior Electronic Medical Record (EMR) EPIC experience is required.
• Familiarity with insurance and referral processes.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

Nice To Haves

• Specialty care Orthopedics experience is a plus!

Responsibilities

• Checking in and out new/established patients.
• Promotes efficient physician scheduling and patient access by properly scheduling/rescheduling patients’ appointments and/or surgeries according to all office protocols and physician requests in an efficient and timely manner.
• Obtaining and completing insurance information.
• Answering phones on multi-line system.
• Processing of incoming referrals and electronic fax submissions.
• Updating registration and EMR records as needed.
• Other duties as assigned.

Benefits

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed