AH MSKI Orthopedic Urgent Care Randolph - Patient Services Specialist - PT

American Addiction Centers•Charlotte, NC

1d•Onsite

About The Position

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. It is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care, headquartered in Charlotte, North Carolina. Advocate Health services nearly 6 million patients, is engaged in hundreds of clinical trials and research studies, and employs 155,000 teammates across 69 hospitals and over 1,000 care locations. The organization is committed to providing equitable care and offers a comprehensive suite of Total Rewards, including benefits, competitive compensation, and career development programs. The Patient Services Specialist role involves exemplifying caring and compassionate customer service, providing exemplary interpersonal skills, and demonstrating critical thinking and decisive judgment in a fast-paced environment, working both cohesively on a team and independently.

Requirements

High School Diploma or GED required
Computer experience required
Customer relations experience required

Nice To Haves

Experience with Medical Records Software preferred
Front desk practice experience preferred

Responsibilities

Exemplify caring and compassionate customer service to create an excellent patient experience
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
Encourages patient utilization of front-end technology during the registration process
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
Assists billing functions accurately and/or directs to appropriate billing office
Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program