Patient Services Specialist
About The Position
At Revere Medical, we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider-led services that improve patient outcomes and strengthen communities. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.
Requirements
- Adept in medical terminology and insurance practices
- Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems
- Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
- Knowledgeable of CPT and ICD-10 coding
- Current BLS certification for healthcare providers preferred
- High School Diploma/Equivalency required
- Experience in primary care, family practice, internal medicine, urgent care, or ER preferred
Responsibilities
- Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
- Perform demographic and insurance validation, and inform patients of privacy policies and procedures
- Keep the reception and patient waiting areas clean and organized
- Other duties as assigned
- Greet all patients and visitors in a professional and welcoming manner
- Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise
- Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily
- Schedule patient appointments/follow-up appointments per established policies and procedures
Benefits
- Enjoy premium medical coverage with exclusive Revere discounts, a company-funded HSA, plus dental & vision plans to keep you smiling and seeing clearly.
- Boost your future with a 401(k) + company match, and rest easy with company-paid life insurance.
- Need flexibility? Our Vacation Exchange Program has you covered.
- And that’s just the beginning—much more awaits!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
