Patient Services Specialist - Diabetes Education Center

Providence • Seattle, WA

3d

About The Position

Handles all incoming telephone calls in a prompt and courteous manner, transfers calls to appropriate person(s) within the clinic or takes detailed messages. Schedules patients' appointments in-person at the reception desk or over the telephone. Also provides training and orientation of new staff and to ensure smooth clinic, patient flow by greeting and directing patients to their appointments by preparing the daily clinic schedule, by maintaining patients files and records. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 1 year of customer service experience involving a multi-line phone system with a high volume telephone environment and extensive computer usage

Nice To Haves

• Ambulatory clinic

Responsibilities

• Handles all incoming telephone calls in a prompt and courteous manner
• Transfers calls to appropriate person(s) within the clinic or takes detailed messages
• Schedules patients' appointments in-person at the reception desk or over the telephone
• Provides training and orientation of new staff
• Ensure smooth clinic, patient flow by greeting and directing patients to their appointments by preparing the daily clinic schedule, by maintaining patients files and records

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.
• We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees