Patient Services Specialist l Onalaska Clinic
About The Position
Gundersen Health System is seeking a compassionate and customer-focused Patient Services Specialist to join their growing organization. This role provides superior face-to-face customer service by greeting and assisting patients, families, visitors, and internal customers. The specialist plays a crucial role in facilitating the patient experience by promoting a patient and family-centered atmosphere throughout the check-in and check-out process. Emplify Health, comprised of Bellin Health and Gundersen Health System, is a not-for-profit, patient-centered healthcare network with headquarters in Green Bay and La Crosse, Wisconsin. Their extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota, and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, they are committed to delivering primary, specialty, and emergency care, along with innovative medical education programs. Gundersen Health System emphasizes an employee-first culture, work-life balance, and career advancement opportunities, fostering an environment where employees are valued and supported both personally and professionally. They are dedicated to delivering exceptional patient and family-centered care and inspiring employees' best lives through caring, learning, and innovating.
Requirements
- High School Diploma or equivalency
- 6 months experience in an office setting requiring customer service responsibilities
- Strong customer service, interpersonal, and technical/computer skills
- Friendly personality and passion for connecting with/helping people
Responsibilities
- Provide superior face-to-face customer service in greeting and assisting patients, family, visitors and internal customers
- Perform an important role in facilitating the patient experience by promoting a patient and family centered atmosphere throughout the check in/out process
Benefits
- Starting pay of $17.54/hour + more for experience!
- Shift, weekend, and holiday differentials
- Support to grow in your career with access to our Career Development Center and Tuition Investment Program
- Top-rated retirement plan and healthcare benefits
- Departmental leadership that supports you as you do your best work
- Work/Life balance to love what you do and where you live
- Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
- Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
