Patient Services Specialist

Kennedy Krieger Institute • Baltimore, MD

5d

About The Position

The Patient Services Specialist I performs routine front-end clinical operations activities, which include, but are not limited to: registration, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones. The Patient Services Specialist I interacts with patients, families, clinicians, administrative staff, and third-party payers in a courteous and professional manner.

Requirements

• High School Diploma or equivalent required.
• 0 - 2 years of experience in patient registration required.

Responsibilities

• Responsible for complete and accurate patient registration/check-in.
• Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
• Obtain necessary and required information for both registration and financial documentation needed to complete the check in process.
• Provide information to callers, as well as direct callers to the correct destination.
• Respond to patients, families, and clinic issues in a timely and professional manner, provide routine financial benefits, and seek assistance from the supervisor when obtaining answers to resolve patient issues.
• Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
• Retrieve and assess system information related to insurance authorization for patient services from the Patient Access Department.
• Monitor Epic work que for tracking internal/external consults.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED