Patient Services Specialist for Center for Advanced Surgery in NE Portland (Part-Time)
About The Position
Join us at The Oregon Clinic as a part-time (24 hours per week) Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Center for Advanced Surgery-East Clinic, located in Northeast Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Center for Advanced Surgery-East Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this phone-based role include: Responsible for checking in and out new/established patients. Promotes efficient physician scheduling and patient access by properly scheduling/rescheduling patients’ appointments and/or surgeries according to all office protocols and physician requests in an efficient and timely manner. Obtaining and completing insurance information. Answering phones on multi-line system. Processing of incoming referrals and electronic fax submissions. Updating registration and EMR records as needed. Other duties as assigned.
Requirements
- Minimum of one (1) year work experience, preferably in a medical office, is strongly preferred.
- Minimum of one (1) year of previous experience in Surgery or other complex scheduling is required.
- Prior Electronic Medical Record (EMR) EPIC experience is required.
- Familiarity with insurance and referral processes.
- Demonstrated ability to initiate, work independently, and effectively multitask.
- Excellent attendance and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians, and other team members.
- A commitment to patient-focused care, privacy, and safety.
Nice To Haves
- Specialty care Center for Advanced Surgery experience is a plus!
Responsibilities
- Responsible for checking in and out new/established patients.
- Promotes efficient physician scheduling and patient access by properly scheduling/rescheduling patients’ appointments and/or surgeries according to all office protocols and physician requests in an efficient and timely manner.
- Obtaining and completing insurance information.
- Answering phones on multi-line system.
- Processing of incoming referrals and electronic fax submissions.
- Updating registration and EMR records as needed.
- Other duties as assigned.
Benefits
- Healthcare: Part-time e mployee is 50% covered Medical, Dental, and Prescription Insurance
- Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
- Work-Life Balance: Paid Time Off plus 9 paid holidays annually
- Wellness Support: Robust wellness program and employee assistance services
- Commuter Benefits: 70% of Tri-Met transit pass covered
- Additional Perks: Employee discounts and optional benefits like Pet Insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
