Patient Services Specialist

American Oncology Network • Hot Springs, AR

24d • $17 - $28 • Onsite

About The Position

The Patient Services Specialist (PSS) provides high-quality front-end patient support by managing patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service. Responsibilities may vary by office size, layout, and staffing model, with cross-coverage across functional stations as needed.

Requirements

• High School Diploma; Associates degree preferred
• Minimum of one (1) year experience in a healthcare setting; physician office experience preferred
• Demonstrated customer service focus with strong attention to detail and multitasking ability
• Strong interpersonal and communication skills with diverse populations
• Critical thinking, problem-solving, and organizational skills
• Ability to manage competing priorities in a fast-paced, multi-site environment
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Nice To Haves

• Associates degree

Responsibilities

• Patient Intake, Registration & Customer Experience
• Scheduling, Physician Support & Communication
• Medical Records & Documentation Management
• Financial Transactions & Daily Reconciliation
• Compliance, Team Support & Operational Flexibility

Benefits

• As a fast-growing national company, the opportunity to join a national workforce with flexible work options is available.
• We offer competitive compensation packages that include comprehensive health insurance with a robust provider network.
• Our 401k, which offers a 100% match and investment options, is available to full-time and part-time staff members, and we feature a generous Paid Time Off (PTO) program.
• At AON, we offer you more than a job, we offer you a career.
• As a network of independent oncology practices working together as one, we host annual summits each year, providing our employees a chance to collaborate with AON peers from across the country.
• Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees