Patient Services Specialist

Community Bridges, INC•Mesa, AZ

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. Patient Services Specialist Community Bridges, Inc. (CB I) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models. Job Summary The Patient Services Specialist is responsible for the front-end business operations for the assigned clinic including patient registration, verification of patient demographic information, create and maintaining patient electronic chart. This position answers incoming calls to the clinic and routes as needed, schedules intake appointments within established timeframes in the CBI EHR/EPM scheduling system. Obtains necessary demographic information including, but not limited to: name, address, phone number, e-mail address, insurance information. Completes insurance verifications for each patient visit and identifies any patient amounts due at the time service is provided. For uninsured patients, identifies any potential funding source, and identifies those potentially eligible for AHCCCS and refers to the eligibility and enrollment specialist for AHCCCS screening and application. Notifies a clinical team member when registration is completed for services to be completed. Schedules follow up appointments for clinic services as indicated by the clinical team.

Requirements

Highschool Diploma or GED is required.
1- 3 years of experience with insurance verification and/or front desk experience in a medical office setting is preferred but not required of this position.
Must have knowledge of AHCCCS, insurance, and strong customer service skills.
Or equivalent combination of education and experience.

Nice To Haves

Bachelor’s Degree in Business or Healthcare is preferred.

Responsibilities

patient registration
verification of patient demographic information
create and maintaining patient electronic chart
answers incoming calls to the clinic and routes as needed
schedules intake appointments within established timeframes in the CBI EHR/EPM scheduling system
Obtains necessary demographic information including, but not limited to: name, address, phone number, e-mail address, insurance information
Completes insurance verifications for each patient visit and identifies any patient amounts due at the time service is provided
identifies any potential funding source, and identifies those potentially eligible for AHCCCS and refers to the eligibility and enrollment specialist for AHCCCS screening and application
Notifies a clinical team member when registration is completed for services to be completed
Schedules follow up appointments for clinic services as indicated by the clinical team