Patient Services Specialist

Providence • Spokane, WA

45d

About The Position

This posting is for multiple openings of a Patient Services Specialist at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. We offer multiple shifts for full-time, part-time, and/or on-call/per diem opportunities. Patient Services Specialist - Patient Access Department at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA The Registrar is responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately. Consistently provides superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PHS staff, including during periods of high patient volumes or stressful situations. Obtains accurate and complete information from patients who are ill, anxious or non-English speaking. Performs independently while multitasking, problem solving, and exercising good time management skills in a fast-paced environment. Maintains knowledge of numerous complex compliance requirements and insurance plans, which change frequently. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Sacred Heart Medical Center & Children's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• H.S. Diploma or GED
• 1 year of customer service or healthcare registration experience

Nice To Haves

• Some college level course work preferred particularly Medical Terminology or Medical Assistant coursework
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS)
• Registrar or third party payor experience

Responsibilities

• securing appropriate patient account reimbursement
• obtaining complex demographic, insurance and medical information
• ensuring information is documented timely and accurately
• providing superior customer service
• obtaining accurate and complete information from patients
• multitasking
• problem solving
• exercising good time management skills
• maintaining knowledge of numerous complex compliance requirements and insurance plans

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees