Patient Services Specialist Supervisor - UW Medical Center Surgical Specialties Center
About The Position
The UW Medical Center Surgical Specialties Center has an outstanding opportunity for a Patient Services Specialist Supervisor. UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
Requirements
- Bachelor’s Degree in a medically related or public relations field
- Four years of experience as a Patient Services Specialist OR High School graduation OR the equivalent and four years of experience as a Patient Services Specialist
Responsibilities
- Assists with hiring, onboarding/training, and overall supervision of patient service specialists and/or other assigned staff
- Customer service to patients, staff and medical team members
- Ordering of unit supplies, equipment and facilities management
- Take a proactive role in efficient operations of the clinic
- Provide internal coverage support to the PSS/PC team for front desk and scheduling across all specialties within the clinic
- Works with management and leadership team on process improvements, clinic goals, and developing and maintaining policies and procedures
- Possesses in-depth knowledge of operational systems including telephone systems and all scheduling workflows
- Perform other related duties as required.
Benefits
- Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
