Patient Services Specialist - Referrals Specialist for ENT in NE Portland (Gateway)
About The Position
Join us at The Oregon Clinic as a full-time Patient Services Specialist - Referrals Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Ear, Nose & Throat East Clinic at Gateway, located in Northeast Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Ear, Nose & Throat East Clinic at Gateway receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this phone-based role include: Responsible for processing incoming referrals and electronic fax submissions. Manage checking in and out new/established patients. Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests in an efficient and timely manner. Obtaining and completing insurance information. Answering phones on multi-line system. Updating records as needed. Other duties as assigned.
Requirements
- Minimum of one (1) year of previous medical front office experience is strongly preferred.
- Minimum of one (1) year of previous experience in complex healthcare referral processes is required.
- Prior Electronic Medical Record (EMR) experience is preferred.
- Familiarity with insurance and referral processes.
- Demonstrated ability to initiate, work independently, and effectively multitask.
- Excellent attendance and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians and other team members.
- A commitment to patient-focused care, privacy, and safety.
Nice To Haves
- Specialty care, ENT experience is a plus!
- Epic experience is a plus!
Responsibilities
- Processing incoming referrals and electronic fax submissions.
- Manage checking in and out new/established patients.
- Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ surgeries and/or appointments according to all office protocols and physician requests in an efficient and timely manner.
- Obtaining and completing insurance information.
- Answering phones on multi-line system.
- Updating records as needed.
- Other duties as assigned.
Benefits
- Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
- Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
- Work-Life Balance: Paid Time Off plus 9 paid holidays annually
- Wellness Support: Robust wellness program and employee assistance services
- Commuter Benefits: 70% of Tri-Met transit pass covered
- Additional Perks: Employee discounts and optional benefits like Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
